Customers demand timely and accurate processing of products and services to remain loyal. FlexGen 4 - CRM provides many QA facilities uniquely designed to work with order processing and distribution, to assure that customer order fulfillment is efficient and profitable. On-line procedures outlining every step in the distribution and logistics process are available with QA checks and audits to assure compliance, guaranteeing that customers receive what they ordered, on time and in excellent condition.

By implementing Quality Assurance you will:

• Establish user-defined disposition and causal parameters for production problems and deviations to standard production operations.
  
  
  
• Access statistical results for rework, scrap and production line quality violations, with "Management Wizard" designed with Excel or Access, for analysis and graphing.
  
  
• Collect and report online quality control's management summaries and recommendations for process improvement by part, process and operation.